How It Works

From intake to posted response in 8 clear, safety-first steps

1
Connect your channels
Link Google, Yelp forwarding, Facebook, and Instagram once. Setup takes only a few minutes.
2
Everything enters one inbox
Reviews, comments, and DMs from all platforms are normalized into one queue with source context attached.
3
Danger filter runs first
Before any AI drafting begins, safety checks classify content as Safe, Caution, or Danger.
4
AI draft generated for safe content
Approved templates and your business tone produce a draft response in seconds.
5
Danger content triggers escalation
Danger items are blocked from automation and routed for immediate owner review, including SMS alerts.
6
Review on mobile
Open from your phone, edit as needed, then approve, reject, or escalate with full context.
7
Post to the source platform
Approved responses go directly to supported channels. Yelp uses a guided handoff flow for compliant posting.
8
Audit everything
Every decision is logged with actor, timestamp, and policy version for defensible operations.

🔒

Complete transparency in every draft record

Every draft record includes model version, policy version, and approval history so your team can prove what happened and why.

Join the waitlist and be among the first to try ReflexReview.